Considering how many times you may move in your life, it’s no real surprise that you’re not an expert at choosing a removal company. When you’re planning to undertake a major move abroad, to uproot your life and start all over again somewhere that you don’t know very well, it’s even more important that you make the right choice, by using services you can rely on and completely trust. Not choosing the correct removal company could cost you thousands of pounds and loads of heartache.
To help you in this I have a simple two step process I’d like to share with you, to help ensure that you don’t have any problems. As you’re reading this you’re already ahead of the game, as you obviously want to make certain you do things right from the very beginning. Read on for a full explanation of what you should pay attention to, and you can relax in the knowledge that everything should go smoothly.
Professional removers who want to ensure they give the best service will join trade groups or organisations. This is to show you that they are answerable, trustworthy and have been vetted to reach minimum standards of service and support.
Probably the best organisation that your removal company could be linked to is the Trading Standards ‘buy with Confidence’ scheme in the UK. This is a government run scheme that helps you, as a consumer, find reputable and responsible companies that are the best of the best in their own field of expertise. The criteria for joining the scheme is very strict, with vetting, checks and then an audit visit by a qualified trading standards officer. Only if the company passes all these checks are they allowed to join the scheme and then use the Trading Standards ‘tick’ on their advertising.
Step 2 – Insurance
A little mentioned component of a professional Removal Companies’ service is their comprehensive insurance cover, which protects both you and them if things happen to go wrong. This insurance, taken out with specialist brokers dealing in the Removal Industry, is called Goods In Transit (GIT) insurance. It is specifically to cover your belongings whilst they are in the possession of the removal company, and it offers the same sort of cover as you would find in your home contents insurance policy. All professional removal companies will have GIT insurance, and will have no problem providing proof of this insurance for you to check.
There is also another insurance that is also important to consider when you are choosing a remover – public liability insurance. It covers a business against injury or property damage to the public in the course of their business activities.
However, not all removal companies are created equal – some have GIT and public liability insurance, and some do not. Goods in Transit Insurance can be quite expensive, especially if European moves are to be covered, so you will find that it is one of the first things to be ignored by removal companies that don’t have their customers’ best interests at heart.
You may often find that the company (or maybe ‘man with a van’) without Goods In Transit insurance is able to quote you a cheaper rate for the removal. Which is great……. until something goes wrong. You may be lucky and find that everything goes without a hitch. However, if something does go wrong, you will then find there is no insurance company to claim from, and no one to deal with your problem.
What price peace of mind? – that is the real question here. Your removals company is going to be in charge of all of your belongings and precious memories, gathered over your lifetime, so you need it all to be in the hands of people you can completely trust.
A professional, fully insured removals service won’t be expensive, and I’m happy to say Indalo Transport has all of the following:-
- Accredited member of trade group ‘Move Assured’
- Member of Trading Standards ’Buy with Confidence’
- Goods in Transit Insurance to £60,000 per vehicle
- Goods in Storage Insurance to £100,000
- Public Liability Insurance to 2 million pounds
- Professionally trained packers and loaders
- UK Heavy Goods Vehicle Registered Operator
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